MSS16 Summer Internship: Inmarsat, UK

Inmarsat, UK: Paul Iliffe

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Paul Iliffe is undertaking his internship at Inmarsat, which is a provider of global Mobile Satellite Services (MSS) and serves government, aviation, maritime, and enterprise market segments. He is working with the Service Assurance Problem Management team, which is responsible for measuring and improving the user experience for users of Inmarsat’s satellite communications. Within this team his project will focus on the understanding of the customer experience, analyzing data connectivity, and producing reports that will assist in improving the service.